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Terms and Conditions.

1. Data protection and privacy

2. Security and secure payments

3. Customer support and service

4. Customer complaints

5. Statutory rights

We greatly value all custom and the privacy of our customers. We operate the following policy and procedures for your benefit.

Privacy.

We do not receive your credit card details, all transactions are dealt with securely by WorldPay (see WorldPay details below). We receive confirmation of your order via email (form mail), containing who is ordering, the quantity ordered and where it is to be delivered. You will receive a one-time automated email to the email address you give (as confirmation that your order has been mailed) showing exactly what we receive.

We then receive an email from WorldPay confirming acceptance or rejection of your transaction - you receive the same.

If your transaction is rejected you can take this up with WorldPay direct by making a note of your transaction reference number and contacting them at www.worldpay.com with your reference number.

We do not send bulk unsolicited emails to customers. We do not operate any mailing lists. We believe the nature of our product being a one time purchase product with no future upgrade path does not require or justify our compiling any form of mailing list.

We do not pass on or share any customer information with anyone.

We do not operate opt in or out mailing preferences - we do not send emails to customers unless you have mailed us first and asked for a reply. Email contact will then be restricted to that which satisfies your original enquiry, after which you will receive no more contact.

We do not at this time operate mailing lists - you will never hear from us again, unless you specifically request contact. Here again, contact with you is limited to answering your specific query or resolving your issue. 

We do not employ a cookie system within our web sites, however a cookie system does operate within the shopping cart system. This enables you to part complete any order, return to any information page without completing the order and come back to your order without having to fill in the fields again.

We do not retrieve or store cookie information, the system within the shopping cart is purely run for your ease and convenience. If you have not ordered our product by the time you leave our site then we have failed to persuade you in our viewable content. Though we would be very pleased to hear from you any concerns you have that prevented you from ordering we do not pursue you.

We do, from time to time check that our product has been delivered safely - this is limited to a one time mailing and is designed to maintain our high levels of customer satisfaction.

This policy is normally effected randomly from our order log and is restricted to to one or two chosen recipients per month and is not restricted to any particular country.

Security and secure payments.

The security of credit card transactions is a valid concern of today's knowledgeable on-line merchants as well as on-line shoppers, and ShopCreator (the software used on this site) affords both shoppers and merchants the highest level of transaction security. ShopCreator allows the merchant to benefit from the branding and experience of the leading providers of these services. This way, not only does the shopper have the security of having his credit card details taken in a secure environment, over a secure link to a branded service, but the merchant has the benefit of on-line card verification and no risk of being accused of compromising the shopper card details.

You will note that when you reach the time to enter credit card details you will be taken to the secure server facilities of WorldPay where your credit card details are transacted. At no time are details of your card revealed outside this process in either display or print. DAVAL Ltd do not receive any information of this nature.

This site uses the services of WorldPay, certainly one of the largest and most respected on-line transaction service providers available. You can be assured your details are safe in our being accepted by WorldPay - who have approved the Shopcreator package.

For information about the WorldPay service that transacts our customers orders please follow this link:

http://www.worldpay.com

If you have a question regarding our security please mail: sales@morningwell.co.uk

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Customer Support and Service.

For customer support, questions and service please telephone our office number on : +44 (0)1256 427 963

Call costs: These will be at the rate relative to your locality and time of call.

Please be advised we manually answer calls between the hours of 0900 and 1730 hours Monday to Friday. Messages may be left at all other times.

 

Alternatively you can write to us at :

DAVAL Ltd, 72 Falkland Road, Basingstoke, Hampshire, RG24 9PJ, UK

Please state clearly the nature of your query and provide the most suitable points of contact to enable us to reply to you.

We respond to customer queries within 5 days, and resolve all issues within 10 days.

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Statutory Rights.

None of the above affect your your statutory rights as a consumer.

Customer Complaints.

In the unlikely event you have a complaint about our product or company, we will ensure you are responded to within 5 days and that your complaint is brought to resolution within 10 days.

Please use the same contact points for registering your complaint as displayed under customer support and service above.

Please state clearly the nature of your complaint and provide the most suitable points of contact to enable us to reply to you.

 

Procedure.

Email to us the nature of your complaint or write with details to us:

DAVAL Ltd, 72 Falkland Road, Basingstoke, Hampshire, RG24 9PJ, UK

We will respond to emails received immediately and to written letters within 5 days.

Your complaint will be resolved within 10 working days.

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