Security and secure payments.
The security of credit card transactions is a valid concern of today's knowledgeable on-line merchants as well as on-line shoppers. We therefore leave all transaction procedures in the hands of the relevant processors - currently iTunes and Android.
As we do not collect any data from you directly or indirectly you have nothoing to worry about from a security point of view in connection with our site and payments.
Customer Support and Service.
For customer support, questions and service please telephone our office number: +44 (0)1256 414160
Call costs: These will be at the rate relative to your locality and time of call.
Please be advised we manually answer calls between the hours of 0900 and 1730 hours Monday to Friday. Messages may be left at all other times.
Alternatively you can write to us at :
C/o South Building
Wootton St. Lawrence
Please state clearly the nature of your query and provide the most suitable points of contact to enable us to reply to you. We respond to customer queries within 5 days, and resolve all issues within 10 days.
None of the above affect your your statutory rights as a consumer.
Apple's policy on sale's through the iTunes store in that "All sales are final" which means they will NOT refund ANYpurchase.
Please see their document: http://support.apple.com/kb/HT3641
As we would not be refunded by Apple - we can not offer refunds for downloads purchased through the iTunes store.
If you are certain and you want to go ahead please click the download button to be taken to the iTunes store.
The audio industry policy on returns for audio products is fairly straight forward. Unless and audio product has arrived with you in a condition where it will not play a product will not be accepted for return if it has been opened. This is a fair policy under normal rules of engagement as it protects the industry from open abuse i.e. copy and return, however, in our instance our product is not a "normal" audio product. Therefore if you feel you are not deriving benefit from our programme within 7 days of purchase we will accept returns and refund the price of the product and the vat content - less the postage.
In the unlikely event you have a complaint about our product or company, we will ensure you are responded to within 5 days and that your complaint is brought to resolution within 10 days.
Please state clearly the nature of your complaint and provide the most suitable points of contact to enable us to reply to you.
Please either write to us via email or normal post.
info"at"nevasic.com (replace "at" with @) to us the nature of your complaint or write with details to us:
C/o South Building
Wootton St. Lawrence
We will respond to emails received immediately and to written letters within 5 days and your complaint will be resolved within 10 working days.
We greatly value all custom and the privacy of our customers. We operate the following policy and procedures for your benefit.
We do not receive your credit card details, all transactions are dealt with securely by the cart operators at iTunes and Paypal. All we receive is an email from PayPal telling us where a CD is to be delivered to and who ordered it. We do not receive credit card details.
We do not send bulk unsolicited emails to customers.
We do not operate any mailing lists. We believe the nature of our product being a one time purchase product with no future upgrade path does not require or justify our compiling any form of mailing list.
We do not pass on or share any customer information with anyone.
We do not operate opt in or out mailing preferences - we do not send emails to customers unless you have mailed us first and asked for a reply. Email contact will then be restricted to that which satisfies your original enquiry, after which you will receive no more contact.
We do not at this time operate mailing lists - you will never hear from us again, unless you specifically request contact. Here again, contact with you is limited to answering your specific query or resolving your issue.
We do not employ a cookie system within our web sites, however a cookies may be operated by the transaction processing facilities of iTunes or PayPal - we have no control over these or information from them.
We do, from time to time check that our product has been delivered safely - this is limited to a one time mailing and is designed to maintain our high levels of customer satisfaction.
This policy is normally effected randomly from our order log and is restricted to to one or two chosen recipients per month and is not restricted to any particular country.
We reserve the right to adjust our market pricing. Special offer pricing will only be effective if marked up as such throughout our site. When a special offer price is ended it will be removed from general placement on the site. We apologise if you manage to find reference to a previous offer price in an obsolete page or discreet folder - we do our best to ensure all pages are adjusted.